Using the Interactive Voice Response (IVR) System

The Interactive Voice Response System (IVR) allows you to send an e-mail, FAX, page, or ETWP message to any PCCS subscriber using a standard touchtone telephone.

Addressing

To send an IVR message, you must identify yourself with the IVR system. You can do this using your subscriber ID, international telephone number, or telephone number. You must also identify the subscriber(s) to whom you are sending the message. The subscriber ID is entered in the following format: (see Figure 2.1)

**Figure 2.1:** IVR System
$\begin{figure}\par\begin{verbatim} +-----+----------------------------------... ...rt Emergency (all) \vert +---+------------------+\end{verbatim}\par\end{figure}$

For example, to send message to subscriber ID 201-001 using the subscriber's default message delivery type, the destination address is entered as 1 201 001 0:

1	Sub-address type is subscriber.
201 001	The subscriber ID.
0	Send a message using the default delivery type.

The subscriber can select and change the default delivery system at any time. You should use the default destination to ensure the recipient receives the message in a timely manner.

Message Types

You can send the following types of messages using the IVR system:

0	Default Message Type
1	E-Mail
2	Fax
3	Pager
4	Reserved
5	ETWP
6	Physical Delivery
7	PocketNet
8	Reserved
9	Emergency

Defined Messages

The following messages are defined in the IVR system:

1	Will be late
2	Got Message
3	Yes, can do
4	No, cannot do

This list will be expanded in the future. The complete list of current messages is available on the IVR system.

Sending a Message

Before you begin you should decide three things:

Choose the subscriber to whom you wish send a message.
Decide which Address Format you wish to you use to address the recipient.
Decide which access unit (e.g. mailbox) you'd like the recipient to receive your message.

To create an IVR Message

Call the appropriate Neda IVR phone number.
Enter a digit to tell the system how you will identify yourself, then enter your sub-address. For examle, entering "1 201 003" would tell the system that I am Steve Farowich, identified by my Subscriber Number. Terminate the instruction by entering a Pound Sign "#".
Enter a series of digits to tell the system how you will identify the recipient, then enter the subsriber's sub-address, followed by the desired access unit (e.g. mailbox). For example, entering "1 201 001 1" would tell the system that I wish to send a message to Mohsen Banan's e-mailbox. Terminate the instruction by entering a Pound Sign "#".
Choose the appropriate message to send. For example, entering "2" will choose the message "I got your message."
Enter whether to review the message ("1"), add recipients ("2") or to send the message ("3").

Example IVR Message

Mark Taylor sends a message to Mohsen Banan's email, saying that he can do what Mohsen had requested.

Dial 644-2972 	       << Enter the IVR System >> 
Enter "1 201 032#"     << Originator identified as Mark Taylor >> 
Enter "1 201 001 1#"   << Recipient is Mohsen Banan's e-mail box >> 
Enter "3"              << Choose"Can do" message >> 
Enter "3"              << Send message and exit >>

Next: Examples Up: Neda Numbering Plan Previous: AUS Contents